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ITIL KnowledgeBase

Need of Service Portfolio itil:v3

Most effective way of managing all aspects of services through their lifecycle using appropriate management systems and tools and automate processes.
It is most critical management system used to support all processes and describes a providers service in terms of business value- correspond to markets terms, providing a means for comparing service competitiveness across alternative providers.
Articulates [...]

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Service Design

Service Design provides guidance for the design and development of services and Service Management processes
The scope includes new services, and the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services.
Service Design Includes:
New/Changed Services
Requirements, Resources, Capabilities
Management Systems, Tools
Service Portfolio and Catalogue
Technology and Management architectures
Processes Measurement systems

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ITIL Service Value and Types

ITIL V3: Service Value and Types

Assets, Value Networks, Value Creation and Value Capture
Type I: exists within an organization solely to deliver service to one specific
business unit
Type II: services multiple business units in the same organization
Type III: operates as an external service provider serving multiple external
customers.

Service Assets as Resources and Capabilities..

Resource is a generic term that [...]

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